Frequently Asked Questions about our Removals Services
In case you are planing to hire a removal company and you ask yourself a lot of questions about the whole process - we are here to help. We decided to gather the most frequently asked questions we receive about any of our removal services. If there is something missing from our moving FAQ - don't hesitate to call us or Use our form to contact us.
Can you send just one men and i will help?
- We can. Expecially during international movings. Because our drivers are in each country every week and ready to come.
What is the latest we can start?
- We are flexible on that - and for late working time no extra fee applies.
How can I pay?
- We accept cash on completion or debit card payments. For Corporate clients or Agencies we can offer Bank wire as well.
Does the price include boxes and packing?
-We can provide boxes and packing materials for an extra fee. We also offer packing and unpacking services for extra time payable at preferential rates.
Can i book just box delivery without packing?
-Yes, we offer box delivery both as single service and as part of the relocation proces - box delivery, packing & removals.Always good for international removal. Keep in mind that when hiring us for box delivery, there's a minimum of 5 boxes!
Do you dismantle the furniture and put them back up?
-All of our Moving Teams are trained and equipped with the necessary tools to help with basic furniture assembly and disassembly. We do this easy within Nederland. For international removal one of the country must be Netherlands.
Do you do same day transport service?
-Yes, depending on how busy we are. We make international deliveries within 24 hours if it is not more than 2000km.
Do you offer storage?
-Yes we do! At this moment only in Netherlands.
How do you price a service?
-Our moving services are calculated by the hour in Nederland and by the km within Europe countries.
What kind of vehicles do you use?
-We use Removal vans and trucks, equipped properly for removal services.
When can we contact to book a service?
-Our Lines are open 24/7, so you are free to contact us virtually at any time.
What kind of moving boxes do you provide?
- Standard boxes (60x40x30cm) - if you need to pack small items, books, documents or files.
- Large boxes (60x40x40cm) - best for packing kitchen appliances, kitchenware, flatware and glassware. Widely used these boxes are great both for office and home removals.
- Wardrobe boxes (133x50x50cm) - special box with metal hanger bar inside. It's perfect for storing and moving clothes directly with their hangers.
What size of van will i need?
-The size of the van you need depends on what you need moved. When booking a removal you will be asked for some details about the items you need relocated. Based on that information - our removal company sends the most appropriate van, so all of your belongings fit in it.
Can I move my house over the weekend, overnight or on public holidays?
-Yes, our removal services can be booked for every day of the week, at any time. We are working on public holidays too. Have in mind, that there is extra fee for working overnight (after 22:00).
Are there hidden taxes or extra charges?
-We believe in transparency, so our quote is based on the calculated estimate time for the removal, based on the information we have. There are no hidden taxes.
What about pets?
-In case you have a special pet carry we can find a good place for your precious one on board of our van.
What we are not allowed to move or store?
-Please bear in mind that we are not allowed to move items which are : dangerous or hazardous materials, stolen and illegal goods, perishable, environmentally harmful or explosive goods, any type of drugs, bio-hazardous items and poisons, weapons and firearms.
Are you fully insured?
-Yes, our removal service is fully insured for all of your stuff! Have in mind, that your belonging should be packed by us for that, as otherwise we cannot guarantee the items are packed properly for the relocation process.
How fast i can get a van in any country?
-If you are ready and your staff is packed than you can get a van within 3 hours from the moment you called.
What is the size of your vans?
- Small Vans (approx.cargo space dimensions: 3.3 m deep, 2 m tall, 1.8 m wide)
- Medium Vans (approx.cargo space dimensions: 4 m deep, 2.2 m tall, 2 m wide)
Big Vans (approx.cargo space dimensions: 4.5 m deep, 2.2 m tall, 2.5 m wide)
Removal trucks (approx.cargo space dimensions: 6.4 m deep, 2.4 m tall, 2.5 m wide